W.W. Williams Company
  • 15-Nov-2018 to 14-Apr-2019 (EST)
  • Midwest - Bluffton, IN
  • Indianapolis, IN, USA
  • Salary
  • Full Time

Field Service Supervisor (Power Generation)


Direct the generator and off highway engine service business for the assigned territory. Promote field service sales and while responding to customer's technical field service questions.


Directly supervise 5 to 15 field service technicians. Carries out supervisory responsibilities in accordance with the company policies and applicable laws. Responsibilities include interviewing, hiring, and training field service technicians, planning, assigning, and directing work: appraising performance; rewarding and disciplining field service technicians; addressing complaints and resolving problems.

  • Make sales calls and solicit customers for all field service repairs in order to meet sales and margin objectives, and to profitably grow as a business.
  • Handle all aspects of field service repair sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customers' questions.
  • Maintain communication with customers to promote customer relations and loyalty.
  • Plan and coordinate implementation of maintenance contracts with the admin and Field Service Sales team.
  • Direct the installation of generator equipment with employees, and customers. Update customers on installation plans.
  • Oversee and schedule training for all service department personnel.
  • Make sales calls with the Operations Manager and sales reps to obtain potential customers, as well as current users or sellers of W.W.Williams product /service to promote business and retain customers.
  • Resolve customer disputes in connection with either factory or distributorship warranties.


  • High school diploma or equivalent required. College degree in business or engineering preferred.
  • Extensive knowledge of various Power Generator (MTU, CAT, Cummins, Kohler, Generac, etc...) products.
  • Five years' field experience in diesel engines and electrical mechanics and generators.
  • Must possess leadership qualities, integrity, and a sales orientation. Also must be a motivator, diplomat, and express good judgment in dealing with others.
  • Willingness and confidence to be active in increasing customer contacts.
  • Must possess superior interpersonal and customer relation skills.
  • Must have knowledge and ability to operate computer in service functions.
  • Must have extensive understanding and knowledge of warranty and service programs available for MTU, MTU OE, Detroit Diesel Off Highway products.
  • Ability to travel to customer's offices and facilities.
  • Exceptional written and verbal communication skills.
  • Must have a drive for customer service and provide an elevated level of service for internal and external customers.

Candidate must meet all eligibility requirements to drive a Company Service vehicle, including but not limited to:

  • Must have a current, valid driver's license issued by the state in which they reside.
  • Candidate must be able to pass (DOT) pre and post -employment drug testing and meet all physical requirements for the position.

EOE/AAP/M/F/Vets/Disabled, DFWP.



W.W. Williams Company
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Follow Jobs:
  • Follow Our Jobs On Facebook Follow Our Jobs On Twitter
  • Share This Page