W.W. Williams Company
  • 30-May-2018 to 29-Oct-2018 (EST)
  • Southwest - Phoenix, AZ
  • Phoenix, AZ, USA
  • Hourly
  • Full Time

Parts Representative - Power Generation (Phoenix, AZ):

W.W.Williams is seeking a Parts representative to join our Power Generation team!

Duties and Responsibilities:

  • Assist warehouse personal, receive and create PO's., create warehouse transfers and receive warehouse transfer internal.
  • Answer calls and return emails from Technicians and some customers, but largely other vendors.
  • Responsible for checking inventory on service trucks quarterly and maintaining reports.
  • Maintaining dealer accounts, research parts, order parts, to include Paragon parts.
  • Develops recommended parts lists for maintenance business customers and works with Customer Support Centers to stock these parts.
  • Maintains parts portion of equipment records for existing customer in maintenance agreement database, updating the records to account for supersession or obsolescence as needed.
  • Closely monitors field tracking system to diligently acquire parts needed for maintenance and/or repair jobs, expediting as necessary and making notes on job records to keep department and customer informed.
  • Researches and procures parts needed for repairs being performed using extensive product knowledge, various computer software programs and supplier catalogs, estimating requisition completion time with a high degree of accuracy.
  • Identifies sources for non-stock parts, using relationships developed with local suppliers.
  • Enters parts used on jobs into SRO system resulting in a thorough accounting of inventory levels and accurate customer invoices.
  • Recovers freight costs by following the current freight policy.
  • Estimates dates of delivery, based on knowledge of own firm's inventory and stock delivery schedules, communicating with department's scheduling staff to ensure efficient use of technicians' time.
  • Expedites urgent orders based on customer's requirements, investigates and resolves problems with deliveries.
  • Verifies completion and accuracy of parts portions of shop jobs to facilitate job closings.
  • Builds and maintains relationships with technicians and all Support Center parts personnel.
  • Successfully completes all ongoing supplier-provided parts training and maintains all supplier and company required certifications.
  • Takes advantage of every opportunity made available to increase parts knowledge through attendance at meetings, seminars and schools.
  • Performs other duties in the Parts Department when requested.

EOE/AAP/M/F/Vets/Disabled, DFWP.

W.W. Williams Company
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