W.W. Williams Company
  • 25-May-2018 to 24-Nov-2018 (EST)
  • Midwest - Bluffton, IN
  • Bluffton, IN, USA
  • Hourly
  • Full Time

SERVICE ADVISOR - Power Generation (Bluffton, IN):

The primary responsibility of the Service Advisor is to support the generator technicians, service and sales process as well as general participation within the Power Generation team.

Service Advisor Job Duties:

As it relates to Customers:

  • Answer phones and communicate with customers as needed.
  • Provide customers with any copies of invoice's or service reports they may need. To include analysis reports and testing reports.
  • Breaking down charges on invoices for customers and explaining why they are being charged what they were charged.
  • Send all invoices to customers.
  • Track down and send out oil & fuel samples for analysis.
  • Send out Load Bank Test results to customers.
  • Secure up-front payment of work to be performed (Purchase Order, Check, Credit Card....)

As it relates to Scheduling:

  • Schedule work with customer.
  • Correspond with Technicians for work schedules.
  • Keeping field service tracking and Outlook updated.
  • Schedule outside vendor on one off jobs where only one vendor is needed.
  • Schedule routine fleet maintenance on WWW trucks, Ex oil changes

As it relates to Warranty:

  • Request warranty claim and copy Supervisor on claim request before performing work.
  • Notify Supervisor upon lack of response or unwanted response from warranty department.
  • Prepare all jobs upon completion of warranty work and give to person filing warranty within 2 days of completion.

As it relates to Quotes:

  • Perform all additional works quotes that are non-extensive (Engine Overhauls, switch upgrades, and so forth should go to Supervisor if further knowledge is needed and before sending to customer).
  • Deliver quotes to customers and copy Supervisor and Sales Rep for that AOR.
  • Follow up on quotes weekly and cancel after 30 days with no response and file accordingly, forwarding note to Sales Rep that quote is being canceled. Larger quotes can run to 90 days (ex. Projects, Overhauls).

EOE/AAP/M/F/Vets/Disabled, DFWP

W.W. Williams Company
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