W.W. Williams Company
  • 01-May-2018 to 30-Jun-2018 (EST)
  • Southwest - Phoenix, AZ
  • Phoenix, AZ, USA
  • Hourly
  • Full Time

Service Writer/Advisor (Phoenix, AZ):

W.W. Williams is seeking an experienced, highly motivated Service Writer/Service Advisor for our high volume service department. The responsibilities of this role includes greeting the customer, creating a service repair order based on the customer's request, and keeping the customer informed of the status of the repair.

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Writer/Advisor provides advice to customers regarding vehicle repairs.

JOB DUTIES:

  • Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
  • Open and close work orders in a timely manner.
  • Research vehicle recalls, service & repair information with manufacturers' websites.
  • Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

JOB REQUIREMENTS:

  • Must have excellent customer service experience.
  • Must work closely with vehicle repair technicians.
  • Excellent verbal and written skills.
  • Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
  • Able and comfortable with multi-tasking.
  • Possess high level of overall technical knowledge.
  • Clean driving record, and must pass drug screen and background check.

EDUCATION:

  • Experience with heavy duty dealership and/or diesel service environment preferred.

EOE/AAP/M/F/Vets/Disabled, DFWP.

 

 

 

 

W.W. Williams Company
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