W.W. Williams Company
  • 19-Jun-2017 to 18-Aug-2017 (EST)
  • Midwest - Grand Rapids, MI
  • Grand Rapids, MI, USA
  • Salary
  • Full Time

Field Service Supervisor (Power Generation)

ESSENTIAL FUNCTIONS:

Direct the generator and off highway engine service business for the assigned territory. Promote field service sales and while responding to customer's technical field service questions.

DUTIES AND RESPONSIBILITIES:

Directly supervise 5 to 15 field service technicians. Carries out supervisory responsibilities in accordance with the company policies and applicable laws. Responsibilities include interviewing, hiring, and training field service technicians, planning, assigning, and directing work: appraising performance; rewarding and disciplining field service technicians; addressing complaints and resolving problems.

  • Make sales calls and solicit customers for all field service repairs in order to meet sales and margin objectives, and to profitably grow as a business.
  • Handle all aspects of field service repair sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customers' questions.
  • Maintain communication with customers to promote customer relations and loyalty.
  • Plan and coordinate implementation of maintenance contracts with the admin and Field Service Sales team.
  • Direct the installation of generator equipment with employees, and customers. Update customers on installation plans.
  • Oversee and schedule training for all service department personnel.
  • Make sales calls with the Operations Manager and sales reps to obtain potential customers, as well as current users or sellers of W.W.Williams product /service to promote business and retain customers.
  • Resolve customer disputes in connection with either factory or distributorship warranties.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • High school diploma or equivalent required. College degree in business or engineering preferred.
  • Extensive knowledge of various Power Generator (MTU, CAT, Cummins, Kohler, Generac, etc...) products.
  • Five years' field experience in diesel engines and electrical mechanics and generators.
  • Must possess leadership qualities, integrity, and a sales orientation. Also must be a motivator, diplomat, and express good judgment in dealing with others.
  • Willingness and confidence to be active in increasing customer contacts.
  • Must possess superior interpersonal and customer relation skills.
  • Must have knowledge and ability to operate computer in service functions.
  • Must have extensive understanding and knowledge of warranty and service programs available for MTU, MTU OE, Detroit Diesel Off Highway products.
  • Ability to travel to customer's offices and facilities.
  • Exceptional written and verbal communication skills.
  • Must have a drive for customer service and provide an elevated level of service for internal and external customers.

Candidate must meet all eligibility requirements to drive a Company Service vehicle, including but not limited to:

  • Must have a current, valid driver's license issued by the state in which they reside.
  • Candidate must be able to pass (DOT) pre and post -employment drug testing and meet all physical requirements for the position.

EOE/AAP/M/F/Vets/Disabled, DFWP.

 

 

W.W. Williams Company
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